Refund policy

Who you are dealing with

Your purchase is made from:
Herbal-ZA – Enrichetta Minichiello
Via Mentana 28, 42016 Guastalla (RE), Italy
E-mail: support@herbal-za.com
Telephone: +39 338 987 6422

All returns, cancellations and refunds are handled by us directly. Please do not contact Herbalife — they are not involved in your order.

Changing or cancelling an order

You can change or cancel your order by e-mail at any time before it is dispatched. Once a parcel has left our warehouse it must be handled as a return, as described below.

Your right to cancel within 7 days

Where the Electronic Communications and Transactions Act 25 of 2002 applies, you may cancel your order without giving a reason and without penalty within seven days of receiving the goods. Return the goods to us in their original condition and we will refund the purchase price. The cost of returning the goods is yours.

Returns within 30 days

Beyond the statutory right above, we accept returns of unopened products in their original packaging for 30 days from the day you receive them. We do not accept returns after 30 days.

To start a return, e-mail support@herbal-za.com with your order number. We will send you return instructions and the return address. Please do not send anything back before contacting us.

Products that cannot be returned

For health and hygiene reasons we cannot accept the return of food supplements, powders or drinks once the seal or safety film has been broken. Unopened products remain returnable.

Return shipping costs

Return shipping and handling costs are yours and are not refundable. We recommend using a tracked service and keeping proof of postage — we cannot be responsible for parcels lost on their way back to us.

Refunds

Once we receive and check your return, we will refund you within 14 days, using the same payment method you used for the order. Original delivery charges are refunded when you cancel under your statutory right within 7 days.

Exchanges

If you would prefer a different product, tell us when you contact us. New delivery charges apply to the replacement item.

Damaged, faulty or incorrect items

If a product arrives damaged, faulty or is not what you ordered, e-mail us within 7 days of delivery with a photograph. We will pay the return costs and send a replacement or a full refund, whichever you prefer. Your rights under the Consumer Protection Act 68 of 2008 are not affected.

Getting the best from the products

If you are unsure how to use a product, contact us before returning it — we are happy to help and will answer any question about usage.